Handling time for Live Plants orders:
Live plants are shipped from Monday - Saturday: Most plant-only orders can ship out within 1-3 business days excluded out-of-stock, pre-order, or backorder products.
Handling time for Live Animals orders:
Live Animals are shipped from Monday - Wednesday: Live Animals orders take longer to ship. We only ship Live Animals orders when they can be delivered within the week so they don't spend an extra day in transit on the weekend.
Handling time for Live Animals ranges from 1-5 business days depending on the weather and health of the livestock. We will email tracking information when the order is shipped.
Free Shipping: We offer Free Shipping on eligible orders.
- Free Shipping will take 2-5 days to reach you
- Live Animals are excluded from the Free Shipping
- If your orders included Live Plants & Live Animals. We will combine the shipment and you will see the flat rate shipping cost at checkout
- Alaska, Hawaii, Puerto Rico, Guam, and US Virgin Islands customers are not qualified for the Free Shipping program. Please upgrade to Expedited or Express Mail for faster delivery.
Delayed Parcels: Sometimes your packages may take longer than normal to arrive with U.S. Postal Service or our chosen courier. We are legally obliged to wait 15 working days (3 weeks) for a package to be considered lost. See
U.S. Postal Service website for further detail.
- We cannot be held responsible for any delay caused by U.S. Postal Service but if your packages were lost by the courier service, we will issue a replacement by 50/50, which means we pay 50% and the customers pay 50% plus shipping for the replacement orders.
Refused Shipment Policy: All customers must keep their address information up-to-date!
- Please always keep your shipping address up-to-date! ( Debit and Credit Card, Paypal, Apple Pay, Google Pay, Amazon Pay, Shopify Pay, Ali Pay, and other payment processing services )
- Any shipment being refused or shipped back to us by providing a wrong address or other reasons will not be refundable.
Cancellations: We understand sometimes thing goes out of control.
- Please contact us ASAP if you want to cancel your orders. Orders only might be canceled if they are not being shipped by shipping couriers.
Return Policy: All sales are final
- We do not accept returns or exchanges for Live Plants and Live Animals
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