Live Arrival Guarantee

By placing an order, you, the customer have completely read, agreed 
and understand to all these terms and conditions.

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WHAT WE GUARANTEE

24 Hours Live Arrival Guarantee* - In a rare case of live stocks dead on arrival, we must be notified within 24 hours by the same day of delivery. Please take clear photos of the damaged product and send it to us within 24 hours.  Live Arrival Guarantee will be void after 24 hours of delivery. All replacements are considered final and we will not replace the replacement.

1. Picture requirements: Take at least 2 clear photos of damaged product in their original, unopened & sealed packages and send photos and orders information to our email within 24 hours: aquariumplantsfactory@gmail.com 
2. Picture must clearly show sign of damaged. After take a picture of the original, unopened, seal package. Please take another close up picture of the plants in open package.

Please keep in mind that Live Arrival Guarantee are only guaranteed live stocks will be alive upon arrival. We don't guarantee you will success growing them. Many factors may result in fail to grow live plants such as the aquarium environment, water quality, nutrient, temperature, lighting, filter and CO2 system.

WHAT WE DON'T GUARANTEE

Even though our plants are very clean, but we can't guarantee they will be 100% pest-free because we cannot be responsible for your aquarium. Please use it at your own risk. We recommended all customers rinse the plants with clean water and quarantine them before use.

However, plants in tissue culture will be 100% free from pests, algae and never have been contacting with any aquarium.

1. Due to the nature of the product. We don't guarantee our plants will be pests free. ( snails, algae, hitchhikers )
2. We don't guarantee our plants will be free of pesticide. We use homemade, organic pesticide in our greenhouse to control for pest. We do not use pesticide that contain copper. Copper is toxic to invertebrates such as aquatic snails, crabs, shrimps, etc
3. We don't guarantee for your aquarium success or responsible for your aquarium inhabitant. ( fish, shrimp, snail, turtle, etc )
4. Unless specific, we don't guarantee aquatic plants will be grow emerged or submerge.

Thanks for your question and please don’t hesitate to contact us again if you have any questions or concerns. Have a wonderful day!