Live Arrival Guarantee

 WHAT WE GUARANTEE

24 Hours Live Arrival Guarantee* - In a rare case of live stocks dead on arrival, we must be notified within 24 hours by the same day of delivery. Please take clear photos of the damaged product and send it to us within 24 hours.  Live Arrival Guarantee will be void after 24 hours of delivery. All replacements are considered final and we will not replace the replacement.

  1. Picture requirements: Take at least 2 clear photos of damaged product in their original, unopened & sealed transparent packing and send photos and orders information to our email within 24 hours: aquariumplantsfactory@gmail.com 
  2. Please do not take picture of damaged plants, or animals in your aquarium. Once they have been introduced to your aquarium's ecosystem. It is no longer covered by our guarantee.

Please be aware that our Live Arrival Guarantee is subject to certain conditions. Specifically, the guarantee will not be applicable in cases where the package is marked as 'invalid address', 'undeliverable' or is 'returned to sender.' This includes situations such as a vacant delivery address, a missing apartment number, or any other issues that prevent the postal service from delivering your package.

It is crucial to provide accurate and complete shipping information to ensure the successful delivery of your order and the applicability of the Live Arrival Guarantee.

Please keep in mind that Live Arrival Guarantee only guarantees that live stocks will be alive upon arrival. We cannot guarantee that you will continue to have success with them. Many factors, including the aquarium environment, water quality, nutrient, temperature, lighting, filter, and CO2 system, can contribute to the failure to grow live plants and live animals.

 

WHAT WE CAN'T GUARANTEE

Even though our plants are very clean, but we can't guarantee they will be 100% pest-free because we cannot be responsible for your aquarium. Please use it at your own risk. We recommended all customers rinse the plants with clean water and quarantine them before use.

However, plants in tissue culture will be 100% free from pests, algae and never have been contacting with any aquarium.

  1. Due to the nature of the product. We don't guarantee our plants will be pests free. ( snails, algae, hitchhikers )
  2. We don't guarantee our plants will be free of pesticides. We use homemade, organic pesticides in our greenhouse to control pests. We do not use pesticides that contain copper. Copper is toxic to invertebrates such as aquatic snails, crabs, shrimps, etc
  3. We don't guarantee your aquarium success or are responsible for your aquarium inhabitant including but not limited to fish, shrimp, snail, turtle, etc. So please quarantine all plants when use!
  4. Unless specific, we don't guarantee aquatic plants will be grow emerged or submerge.
Based on 8690 reviews
89%
(7709)
6%
(478)
2%
(145)
1%
(105)
3%
(255)
B
Taiwan Moss
Benjamin Y.(. (United States)

Taiwan Moss

R
Dwarf Sagittaria Vitro Culture
Randall W. (United States)
Almost made it

To start, all of the plants apart from one arrived alive. The bacopa salzmani purple didn’t make it. It appears that the bag popped in transport or it wasn’t properly sealed. As for the rest, they arrived happy and healthy. I was expecting larger plants apart from the vitro selections. However most of these are very healthy and I am pleased with my order. They have been planted for four days now and I’m already seeing new growth.

R
Anubias Nana Mother XXL
Ruby J. (United States)
Gorgeous, healthy plant!

Wow. Was super pleased with the plant i received. Healthy stems and looks great in my tank. Will be purchasing more!

C
Cabomba Furcata
Carl (United States)
Plants are in excellent condition

These look beautiful in other reviewers' photographs and I get the sense that the color would become even brighter in strong sunlight. I purchased these in error---not paying attention to the fact that these need a substate, which I do not have. However, I put some of them in water to see if they might grow. I do not think it will work, but it looks very good floating with hornwort for what might be a very short period of time.

C
Hornwort
Carl (United States)
A strong aquarium staple

The plants arrived well-packed and healthy. You cannot really go wrong with these plants. However, since they are so ubiquitous, I plan to use these in smaller amounts in the future and create a more diverse collection. About the idea of them being strong, I think context is important. For instance, some of my fish do not seem to enjoy navigating through or around them and I think this is partly because they are a bit spiky and have a firm structure. In contrast, I put a clump of these in the water with a small female Samurai Betta. Existing literature suggests this is an excellent plant for it. However, the fish is in the process of ripping the mass of plants to shreds, making it seem more vulnerable than I thought.

C
Anubias 'Super Petite'
Carl (United States)
Attractive and hardy

This plant arrived health and in excellent condition. I am experimenting with keeping this plant floating near the top of the water. While the plant does not seem intended for this purpose, it adds interest as a glossy dark element and a unique color and texture to the existing surface and near-surface plants.

This is a lovely plant that deserves more attention

The plant arrived healthy and in excellent condition. I purchased these knowing that I sometimes do not like the appearance of variegated plants. However, the color of these are very nice. As another reviewer points out, their color is a lighter than shown (maybe as they mature the color will deepen), however, I also prefer this light color for contrast. The plant looks etherial and almost otherworldly. Typically, I assume that many light colors will look anemic but this color and the plant's forms is gorgeous. Unfortunately, I keep a water environment without a substrate and I made a mistake in purchasing this plant since it is described as needing a substrate. I assume the plants will slowly dissolve and disappear, but it remains suspended in water looking healthy for now and I am enjoying it.

better than expected!

I got three specimens of buce in today from two different sellers.THE AQUARIUM PLANTS FACTORY specimen on coco pad was far better. I like it so much that I plan to buy several more buce on coco pads

J
Red Tiger Lotus
Jalen (United States)
My Favorite

First time owning this plant and it’s by far my favorite plant I have ever had when trying to do a planted tank. The color is gorgeous and honestly I would love to have more on my tank!

J
Nymphaea Micrantha
Justin W. (United States)
Took right off

Even though it's a delicate plant, it took right off and is growing very well.

C
Amazon Frogbit
Carl (United States)
Hardy water surface cover that adds interest and dimension

I am using these on a very small scale. Their color and form are very pleasant.

M
Anubias Pinto
Melody (United States)
My new favorite

Can hardly describe this plant. Amazing. Ordered bare root. Expected one plant and received 3 very healthy smallish plantlets. Was very excited to be able to spread them out around the tank. Wish I had ordered more. Probably will now.

M
Amazon Frogbit
Melody (United States)
Bigger than I thought

Overall very happy. A little yellowing but I don't think this plant likes transport very much. I did have an unfortunate unforseen post office delay that was not the company's fault. These plants were quite mature and I am very excited for them to take off. Got 5 large plants in one package though it didn't look too impressive in the bag was surprised the coverage when I put them in my tank. I am excited for these to spread so I can put them in all my tanks. Beautiful.

M
Anubias Nana Vitro Culture
Melody (United States)
Very healthy

Super happy with these plants. Very healthy despite a delay in delivery due to post office issue. Got 5 healthy but small plants (to be expected with tissue culture). Probably could still divide further safely and get 10 healthy plants though I doubt i will.

M
Hygrophila Corymbosa
Melody (United States)
These are pretty

Got several stem cuttings. They even started putting on roots while in transit. Absolutely stunning color and a different leaf shape to add some texture to the tank.

A
Java Fern Lionfish
Aaron B. (United States)

Arrived larger than expected from the pictures and it immediately started producing plantlets...faster than any other Java fern I've received. Great job!

M
Crinum Calamistratum
Melody (United States)
Love this plant

This plant came in so healthy and a decent size. Very excited to see this one mature. Leaves are beautiful 😍. Slight browning on a couple leaves because I live in the middle of nowhere and they were stuck at the post office over the weekend. After removing the dead leaves looks great and still plenty of leaves left. Roots and stem were not affected.

M
Anubias Butterfly Vitro Culture
Melody (United States)
Wow!!

These plants are small as expected being a tissue culture but wow are they healthy. The roots on these are excellent. I purchased a mature version of this plant in the past and was amazed at its size. Definitely value for money here if you are patient to let them grow. Received 3 very healthy plantlets for the same price as one large one.

M
Nymphaea Micrantha
Melody (United States)
Very pretty

This is a nicely started young plant that came with several leaves. Definitely recommend. Very beautiful. Can't wait to see it as it establishes and matures. Will post an update later with mature pics.

I LOVE Monte Carlo, and my last shipment came in pristine condition. I used this as the "leaf" portion of a "bonsai tree" in my newest tank, and this looks great. I've had zero leaf melt, and the plants are vibrant and doing well. Will bit be my last order from APF!!

K
Anubias Supernova
Kathy G. (United States)
Beautiful plant!

OK, she's a big 'un, the plant I received is right at 10 +" tall, lots of healthy and oh so pretty leaves. Definitely a centerpiece plant.

J
Amazon Frogbit
Jaydin C. (United States)
Frogbit

As long as my 10 gal tank is warm and has light, the frogbit takes off. I got a nice sample, ~6 individuals which are producing more leaves. My betta and peppered koi catfish really like them.

Healthy Pogostemon

I have this nice plant in my 3gal planted betta tank. It had bent stems, now the stems are straight now. It's been growing nicely.

Thriving and Growing

I have this nice Ludwigia in my 5g planted tank It's growing and has some color. .

Healthy, thriving plants