Live Arrival Guarantee

By placing an order, you, the customer have completely read, agreed 
and understand to all these terms and conditions.

24 Hours Live Arrival Guarantee* - In a rare case of live stocks dead on arrival, we must be notified within 24 hours by the same day of delivery. Please take clear photos of the damaged product and send it to us within 24 hours.  Live Arrival Guarantee will be void after 24 hours of delivery. All replacements are considered final and we will not replace the replacement.

• Take at least 2 clear photos of damaged product in original unopened & sealed packages and send photos and orders information to our email within 24 hours: aquariumplantsfactory@gmail.com 

Please keep in mind that Live Arrival Guarantee are only guaranteed live stocks will be alive upon arrival. We don't guarantee you will success growing them. Many factors may result in fail to grow live plants such as the aquarium environment, nutrient, temperature, lighting, filter and CO2 system.