Live Arrival Guarantee

 WHAT WE GUARANTEE

24 Hours Live Arrival Guarantee* - In a rare case of live stocks dead on arrival, we must be notified within 24 hours by the same day of delivery. Please take clear photos of the damaged product and send it to us within 24 hours.  Live Arrival Guarantee will be void after 24 hours of delivery. All replacements are considered final and we will not replace the replacement.

  1. Picture requirements: Take at least 2 clear photos of damaged product in their original, unopened & sealed transparent packing and send photos and orders information to our email within 24 hours: aquariumplantsfactory@gmail.com 
  2. Please do not take picture of damaged plants, or animals in your aquarium. Once they have been introduced to your aquarium's ecosystem. It is no longer covered by our guarantee.

Please be aware that our Live Arrival Guarantee is subject to certain conditions. Specifically, the guarantee will not be applicable in cases where the package is marked as 'invalid address', 'undeliverable' or is 'returned to sender.' This includes situations such as a vacant delivery address, a missing apartment number, or any other issues that prevent the postal service from delivering your package.

It is crucial to provide accurate and complete shipping information to ensure the successful delivery of your order and the applicability of the Live Arrival Guarantee.

Please keep in mind that Live Arrival Guarantee only guarantees that live stocks will be alive upon arrival. We cannot guarantee that you will continue to have success with them. Many factors, including the aquarium environment, water quality, nutrient, temperature, lighting, filter, and CO2 system, can contribute to the failure to grow live plants and live animals.

 

WHAT WE CAN'T GUARANTEE

Even though our plants are very clean, but we can't guarantee they will be 100% pest-free because we cannot be responsible for your aquarium. Please use it at your own risk. We recommended all customers rinse the plants with clean water and quarantine them before use.

However, plants in tissue culture will be 100% free from pests, algae and never have been contacting with any aquarium.

  1. Due to the nature of the product. We don't guarantee our plants will be pests free. ( snails, algae, hitchhikers )
  2. We don't guarantee our plants will be free of pesticides. We use homemade, organic pesticides in our greenhouse to control pests. We do not use pesticides that contain copper. Copper is toxic to invertebrates such as aquatic snails, crabs, shrimps, etc
  3. We don't guarantee your aquarium success or are responsible for your aquarium inhabitant including but not limited to fish, shrimp, snail, turtle, etc. So please quarantine all plants when use!
  4. Unless specific, we don't guarantee aquatic plants will be grow emerged or submerge.
Based on 8963 reviews
88%
(7908)
6%
(499)
2%
(157)
1%
(115)
3%
(287)
N
Anubias Bonsai
Naresh C. (United States)
Loves the plants…Thank you so much!

Plants are very healthy with great conditions… checkout my channel “ecotanktales”…

Great condition upon arrival, just got them into their tank!

P
Cryptocoryne Green Gecko
Patrick J.M. (United States)
How Green is My Valley!

Hello,
Just want to say that the Quality of these Water Plants! 5-Star!
The Plants arrived in Great Shape! They were wrapped, Clean, and from what I could gather, Free of Snails!
The Shipment was Really Quick!
The Aquarium Looks Reallly Wonderful! Thanks!

J
Hygrophila Difformis
Jose S. (United States)

Great plant i love it

B
Anubias Barteri Large Size
B. (United States)
bags opening direction

send warning to customers. Do Not Tear open plastic bags. Tearing plastic will cause damage to the leaves.

Beautiful and arrived healthy !

C
Duckweed
Charles F. (United States)

Duckweed

L
Hygro Willow (Hygrophila Angustifolia)
Lifang W. (United States)
Thriving

Cut to half, flow in the tank and the developed roots the second day. Planed.Willowy and fast growing

E
Red Tiger Lotus
Emma H. (United States)

Red Tiger Lotus

D
Azolla (Fairy Moss)
David C. (United States)
100% recommended for your tanks 🐠🎏

🐠🐠

Green Gecko Crypt

An amazing amount and arrived in great shape. The quality of the plants too were perfect!

Amazing x100. Best aquarium purchase ever made.

Pictures don’t do this plant justice, the name “brownie ghost” is so fitting for this species when you see it up close and personal. You could have an ultra rare fish in your tank and nobody would care, this bucephalandra will steal the show I am truly just speechless. There’s other reviews of people saying their plants weren’t healthy, or established etc, my experience couldn’t be further than that. These were the healthiest plants I’ve ever purchased anywhere , and there was tons of it.

Fantastic shipping and plant quality. Would buy again.

Fantastic shipping and plant quality. Would buy again.

Fantastic shipping and plant quality. Would buy again.

Fantastic shipping and plant quality. Would buy again.

Fantastic shipping and plant quality. Would buy again.

C
Pearl Moss
Corey

Fantastic shipping and plant quality. Would buy again.

Fantastic shipping and plant quality. Would buy again.

Fantastic shipping and plant quality. Would buy again.

Fantastic shipping and plant quality. Would buy again.

Fantastic shipping and plant quality. Would buy again.

S
Bucephalandra Petite Galaxy
Shane J.(. (United States)
Buce petite galaxy

Awesome little plants, and this was only 2 bare roots bunches.

Nice greenery

The plants arrived in good shape and healthy. They are also nice sized. Definitely recommend.

S
Micranthemum Monte Carlo
Shane j. (United States)
Monte Carlo

I’ve found it’s best to leave it in a big bunch and let it do its thing especially if you have fish that are sifters like I do. The bunches on rock are glued and grow extremely well, one large bunch I planted has also done very well. I have a few other patches of smaller bunches I tried out that didn’t go well however there’s a better then not chance it will try to regrow. Ultimately that’s just the story of Monte Carlo for some of us, I’d actually never had any success with it til now after a few attempts and I’m glad to confidently say it’s going to do well this time.