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Shipping Information

By placing an order, you, the customer have completely read, agreed 
and understand all these terms and conditions.
Important COVID-19 updates
Please note we still operating as normal but we seen a high rates of packages delayed on USPS, UPS and FEDEX mail. All shipping carriers terminated any  reimbursement as well as guarantee delivery date for all mail service.
Free Shipping: We offer Free Shipping on eligible orders.[ Live Plants orders only, Livestock are not qualify for free shipping ]
  • Free Shipping will take 2-4 days to reach you. [ Plants-Only Order]
  • Aquarium Livestock is not qualified for Free Shipping program but we offer a very low flat rate cost of¬†Express Mail¬†1-2 shipping at checkout.¬†
  • If your orders included Live Plants & Aquarium Livestock. We will combine the shipment and you will see the low flat rate shipping cost at checkout.¬†
  • Alaska, Hawaii, Puerto Rico, Guam, and US Virgin Islands¬†customers are not qualified¬†for Free Shipping program. Please upgrade to¬†Expedited¬†or Express Mail for faster delivery.¬†
Delivery: Most products are shipped by U.S. Postal Service.
  • U.S. Postal Service Priority Mail‚ĄĘ ( 2 - 3 days )¬†which will take 2 to 3 days* to reach you. ( Most popular and¬†financial efficiency¬†way to ship live stocks! )
  • U.S. Postal Service Express Mail‚ĄĘ (1 - 2 days ): Overnight delivery, which will take 1 - 2 day* to reach you.¬†
  • Live goods & dry goods placed before 8:00 AM ( Pacific Time, PST ) will be shipped the next day, excluding back orders, out-of-stock orders.¬†
  • All orders have a minimum of 24 hour processing time.
Delayed Parcels: Sometimes your packages may take longer than normal to arrive with U.S. Postal Service or our chosen courier. We are legally obliged to wait 15 working days (3 weeks) for a package to be considered as lost. See U.S. Postal Service website for further detail. 
  • We cannot be held responsible for any delay caused by U.S. Postal Service¬†but if your packages were lost by the¬†courier service, we will¬†issue a replacement¬†by 50/50, which mean we pay 50% and the customers pay 50% plus shipping for the replacement orders.
Refused Shipment Policy: All customers must keep their address information up-to-date!
  • Please always keep¬†your shipping address up-to-date! ( Debit and Credit Card, Paypal, Apple Pay,¬†Google Pay,¬†Amazon Pay, Shopify Pay, Ali Pay, and other payment processing services )
  • Any shipment being refused or shipped back to us by providing a wrong¬†address or other reasons will¬†not be refundable.¬†
Cancellations & Return Policy: We understand sometime thing goes out of control.
  • Please contact us ASAP if you want to cancel your orders. Orders only might be canceled if they are not being shipped by shipping couriers.¬†
  • Live Plants & Animals¬†are not returnable. Dry stock can be return within 15 days or purchase. Return must be free of defects, original, unopened condition. Please ask for Return Authorization before¬†return. Return postage is buyers responsibility. Refund will be given if they arrive in good condition, minus our original shipping cost and 20% restocking fee may apply.