FREE 2-3 DAYS SHIPPING ALL LIVE PLANTS ON ORDER $50 OR ABOVE + $20 OFF LIVE PLANTS WITH MINIMUM PURCHASE OF $200. DISCOUNT AUTOMATICALLY APPLIED AT CHECKOUT. RESTRICTION APPLIED. stay safe, healthy and god bless everyone during this difficult times. 

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Shipping Information

By placing an order, you, the customer have completely read, agreed 
and understand all these terms and conditions.
Important COVID-19 updates
Please note we still operating as normal but we seen a high rates of packages delayed on USPS, UPS and FEDEX mail. All shipping carriers terminated any  reimbursement as well as guarantee delivery date for all mail service.
Free ShippingWe offer Free Shipping on order $50 or above for all Live Aquarium Plants orders!
  • Free Shipping will take 2-4 days to reach you. [ Plants-Only Order]
  • Aquarium Livestock is not qualified for Free Shipping program but we offer a very low flat rate cost of Express Mail 1-2 shipping at checkout. 
  • If your orders included Live Plants & Aquarium Livestock. We will combine the shipment and you will see the low flat rate shipping cost at checkout. 
  • Alaska, Hawaii, Puerto Rico, Guam, and US Virgin Islands customers are not qualified for Free Shipping program. Please upgrade to Expedited or Express Mail for faster delivery. 
Delivery: Most products are shipped by U.S. Postal Service.
  • U.S. Postal Service Priority Mail™ ( 2 - 3 days ) which will take 2 to 3 days* to reach you. ( Most popular and financial efficiency way to ship live stocks! )
  • U.S. Postal Service Express Mail™ (1 - 2 days ): Overnight delivery, which will take 1 - 2 day* to reach you. 
  • Live goods & dry goods placed before 8:00 AM ( Pacific Time, PST ) will be shipped the next day, excluding back orders, out-of-stock orders. 
  • All orders have a minimum of 24 hour processing time.
Delayed Parcels: Sometimes your packages may take longer than normal to arrive with U.S. Postal Service or our chosen courier. We are legally obliged to wait 15 working days (3 weeks) for a package to be considered as lost. See U.S. Postal Service website for further detail. 
  • We cannot be held responsible for any delay caused by U.S. Postal Service but if your packages were lost by the courier service, we will issue a replacement by 50/50, which mean we pay 50% and the customers pay 50% plus shipping for the replacement orders.
Refused Shipment PolicyAll customers must keep their address information up-to-date!
  • Please always keep your shipping address up-to-date! ( Debit and Credit Card, Paypal, Apple Pay, Google Pay, Amazon Pay, Shopify Pay, Ali Pay, and other payment processing services )
  • Any shipment being refused or shipped back to us by providing a wrong address or other reasons will not be refundable
Cancellations & Return Policy: We understand sometime thing goes out of control.
  • Please contact us ASAP if you want to cancel your orders. Orders only might be canceled if they are not being shipped by shipping couriers. 
  • Live Plants & Animals are not returnable. Dry stock can be return within 15 days or purchase. Return must be free of defects, original, unopened condition. Please ask for Return Authorization before return. Return postage is buyers responsibility. Refund will be given if they arrive in good condition, minus our original shipping cost and 20% restocking fee may apply.

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