By placing an order, you, the customer have completely read, agreed
and understand all these terms and conditions.
Important COVID-19 updates
Please note we still operating as normal but we seen a high rates of packages delayed on USPS, UPS and FEDEX mail. All shipping carriers terminated any
reimbursement as well as guarantee delivery date for all mail service.
Free Shipping: We offer Free Shipping on eligible orders.[ Live Plants orders only, Livestock are not qualify for free shipping ]
- Free Shipping will take 2-4 days to reach you. [ Plants-Only Order]
- Aquarium Livestock is not qualified for Free Shipping program but we offer a very low flat rate cost of Express Mail 1-2 shipping at checkout.
- If your orders included Live Plants & Aquarium Livestock. We will combine the shipment and you will see the low flat rate shipping cost at checkout.
- Alaska, Hawaii, Puerto Rico, Guam, and US Virgin Islands customers are not qualified for Free Shipping program. Please upgrade to Expedited or Express Mail for faster delivery.
Delivery: Most products are shipped by U.S. Postal Service.
U.S. Postal Service Priority Mail™ ( 2 - 3 days ) which will take 2 to 3 days* to reach you. ( Most popular and financial efficiency way to ship live stocks! )
- U.S. Postal Service Express Mail™ (1 - 2 days ): Overnight delivery, which will take 1 - 2 day* to reach you.
- Live goods & dry goods placed before 8:00 AM ( Pacific Time, PST ) will be shipped the next day, excluding back orders, out-of-stock orders.
- All orders have a minimum of 24 hour processing time.
: Sometimes your packages may take longer than normal to arrive with U.S. Postal Service or our chosen courier. We are legally obliged to wait 15 working days (3 weeks) for a package to be considered as lost. See U.S. Postal Service website
for further detail.
Refused Shipment Policy: All customers must keep their address information up-to-date!
- We cannot be held responsible for any delay caused by U.S. Postal Service but if your packages were lost by the courier service, we will issue a replacement by 50/50, which mean we pay 50% and the customers pay 50% plus shipping for the replacement orders.
- Please always keep your shipping address up-to-date! ( Debit and Credit Card, Paypal, Apple Pay, Google Pay, Amazon Pay, Shopify Pay, Ali Pay, and other payment processing services )
- Any shipment being refused or shipped back to us by providing a wrong address or other reasons will not be refundable.
Cancellations & Return Policy
: We understand sometime thing goes out of control.
- Please contact us ASAP if you want to cancel your orders. Orders only might be canceled if they are not being shipped by shipping couriers.
- Live Plants & Animals are not returnable. Dry stock can be return within 15 days or purchase. Return must be free of defects, original, unopened condition. Please ask for Return Authorization before return. Return postage is buyers responsibility. Refund will be given if they arrive in good condition, minus our original shipping cost and 20% restocking fee may apply.