My plant came dead, to be fair all the other ones were healthy and growing. But I tried contacting right away with no response, and now they are telling me I needed to send withing 24 hours which I would have done had they gotten back to me. Now they don't want to send me a new plant. All the other plants are thriving, so there's no reason for them to think that the plant died in my tank, especially that I sent the picture, even 24 hours later.
This is my first time ordering R Macrandra and I was worried it would not ship well due to its delicate nature. APF came through with excellent packaging and fast shipping and my R Macrandra looks great. It had new growth after 24 hours and is now adapting to my tank conditions really well. I'm a repeat customer and have always had a great experience.
Plants arrived in perfect shape and looked great in my tank. I’m sure they would have grown beautifully but my Buenos Aires tetras devoured them. That’s on me though so I can’t fault Aquarium Plants Factory at all. Lovely plants and fast shipping! Will try again!